CleanIt – Returns & Refund Policy

  • Returns

In order to be eligible for a return, the item/s must be new and the packaging unopened.  The item/s must also be returned within 7 days from the date of delivery.

Missing kit items/opened items will not qualify for a refund. Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer.

Note: You should ship an item to a freight forwarder, we will not warranty any products for damages

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
  • Refunds

All refunds will be done within 14 working days after inspection.